Kerry Smart Lockers and MTR shops: A new retail experience for commuters in Hong Kong
- 41 sets of Smart Lockers were installed in 13 high-traffic subway stations in just a few weeks.
- Kerry Express increased its delivery capacity by 2,000 parcels daily and by 500,000 parcels yearly.
- The smart locker network allows Kerry to cut 9,460 delivery vans trips per year and reduce up to 70% CO2 emissions per package delivered
- An interactive touch screen installed next to the smart lockers lets commuters order from hundreds of local retailers and allow deliveries within 4 hours.
Project Date: Summer 2020 – Present
Our smart lockers experts at alfred24 strategized a solution to meet all the stringent security specifications modifying the software logic, installing infrared photosensors and alarms that could detect even a thin paper after the customer collects the parcels. They provided software customisation to integrate merchants, couriers, and marketplaces to fully leverage the new infrastructure capability.
Thanks to interactive screens placed next to the smart lockers, customers can purchase options from integrated stores and immediately pick up a wide selection of products. This means commuters can order and collect products immediately, during their daily commutes.
Forty-one smart lockers were installed in a few weeks across 13 subway stations. Through online purchases from KL Club and other quality partner brands, customers have the choice to pick up their products in any of the Kerry Express @ MTR Shops O2O outlets. MTR Mobile registered members will also be rewarded with MTR Points for every pick-up through Kerry Express @ MTR Shops O2O outlets.
Ms. Jeny Yeung, Commercial Director of MTR Corporation, said: “The launch of the ‘Kerry Express @ MTR Shops’ new retail solution marks a milestone for the Corporation in playing a role in the new economy. We are excited to join hands with Kerry Logistics Network and alfred24 Technologies and introduce our customers’ new seamless and hassle-free e-shopping retail experience. Imagine how convenient it would be to make an online order at your fingertips and then collect it right at the station on your journey home by MTR.”