Transforming Supermarkets with Smart Locker Solutions

smart lockers in supermarkets

Smart locker solutions for supermarkets provide a convenient and efficient way for customers to collect their orders by allowing customers to pick up their orders from lockers located at supermarkets.

Smart lockers are among the latest solutions transforming the retail landscape.

Providing retailers with a much-needed alternative to traditional delivery methods.

They streamline the order fulfillment process and reduce costs associated with delivery.

Less delivery, fewer costs, increased bottom line.

Smart lockers function as secure storage and retrieval systems that enable customers to collect their orders at a time that best suits them.

The lockers are secured with digital locks and are monitored by cameras, ensuring the safety of products and preventing theft.

Supermarkets that provide smart locker solutions not only improve their operations.

But also boost customer experience, a win-win situation for both the retailer and the buyer.

In this blog, we’ll explore how smart lockers for supermarkets are revolutionising the way customers shop while providing retailers with many benefits.

Learn how we implemented smart lockers for supermarkets for one of France’s largest supermarkets, Intermarche.

The Benefits of Smart Locker Solutions for Supermarkets

Enhance Convenience

Smart lockers offer a level of convenience that traditional retail operations cannot match.

Customers can collect their orders at any time of the day or night from the smart locker, making it easier for them to shop.

They no longer have to worry about being home during delivery hours or coordinating with couriers.

Consumers can complete their purchases online or through an app, and they will receive a notification when their order is ready for pick-up at the smart locker.

They can then come to the supermarket at their convenience to collect their items from the smart locker.

According to Mckinsey, the global online grocery market is expected to reach $215 billion by 2025, with 70% of consumers choosing to shop for groceries online.

Meaning offering an omnichannel flexible option is no longer a “nice to have” for supermarkets.

Minimizes Operational Costs

Smart locker solutions offer a cost-effective alternative to traditional delivery methods.

Supermarkets benefit from reduced shipping costs, as customers collect their orders directly from the locker, meaning way fewer deliveries.

Fewer deliveries, less cost.

This method also requires fewer staff members, reducing operational expenses as a result of the smart locker.

Streamlines Order Fulfilment

Smart locker solutions streamline the order fulfillment process.

Supermarkets no longer need to allocate staff members to deliver orders or wait for courier services.

They can fulfill orders in-house by utilising the smart locker, improving the efficiency of the process.

This means that more orders can be fulfilled in less time, allowing the supermarket to serve more customers and increase revenue.

Improved Customer Satisfaction

Smart locker solutions improve customer satisfaction by offering a more convenient and flexible omnichannel shopping experience.

Customers can collect their orders at any time at the smart locker, avoiding queues and reducing waiting times.

This method offers a superior customer experience, which leads to higher customer loyalty and retention rates.


Smart locker in supermarket
Smart locker solution for Intermarche

Types of Smart Locker Solutions

Refrigerated Lockers

Refrigerated lockers are designed to store perishable items such as groceries and medication.

These lockers are equipped with temperature control systems that ensure that the items remain fresh and safe for consumption.

Non-Refrigerated Lockers

Non-refrigerated lockers are designed to store non-perishable items such as clothing, electronics, and books.

These lockers do not require temperature control systems, which makes them more affordable for retailers and are used for general goods and groceries.

Automated Vending Machines

Automated vending machines are essentially large vending machines that dispense products.

These machines are typically used to dispense non-perishable items such as snacks and drinks.

Applications of Smart Locker Solutions in Supermarkets

Online Order Pick-Up

Smart locker solutions enable supermarkets to offer customers a more convenient way to collect their online orders.

Customers can place orders online, and the supermarket will have them ready for pick-up at the designated smart locker.

This method reduces waiting times and provides a quicker and more convenient way for customers to collect their orders.

In-Store Collection

Supermarkets can also use smart locker solutions for the in-store collection of items.

Customers can pay for items in-store and then collect their orders at the smart locker.

This method reduces queues, and waiting times, and increases the overall offering to consumers, who can pick up their groceries any time of the day.

Home Delivery Pick-Up

Supermarkets can also use smart locker solutions to offer customers a more flexible home delivery option.

The supermarket can deliver the order directly to the smart locker, and the customer can then collect it at their convenience.

This method reduces the need for in-person delivery and provides a more convenient and contactless way to shop.


home delivery pickup in smart lockers for supermarkets
Order online, pickup in store



Smart locker solutions for supermarkets are fast becoming the new norm in retail operations.

They offer supermarkets an effective way to streamline the order fulfillment process, reduce costs, and provide customers with a more convenient and flexible shopping experience.

By offering a range of benefits that promote social distancing, smart locker solutions provide a safer way for supermarkets to operate, which was particularly important during the COVID-19 pandemic.

Smart locker solutions are a game-changer for supermarkets, and they are poised to transform retail operations significantly in the years to come.

Want to learn how we built smart locker networks with Intermarche, 7/11, and Circle-K?

Get in touch!

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